Privacy Notice

The type of personal information Better Business Analysis collects

I currently collect and process the following information:

  • Names
  • Contact details (addresses, phone numbers, email addresses)
  • Employment details (such as job title)
  • Financial information

I do not collect any special category data (such as ethnic origin or health information).

How Better Business Analysis receives personal information and why

The personal information I process is typically provided to me directly by you for one of the following reasons:

  • You have enquired about services offered by Better Business Analysis
  • You have asked to be informed about news or offers from Better Business Analysis

I use the information that you have given in order to:

  • Building and maintaining business relationships
  • Providing business analysis consultancy
  • Providing training
  • Billing
  • Marketing services

I may share this information with other organisations only where required to deliver services to you (such as the owner of training facilities) or where you have explicitly given your permission.

Under the General Data Protection Regulation (GDPR), the lawful bases I rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting me at address / email above.

(b) I have a contractual obligation.

(c) I have a legal obligation.

(d) I have a legitimate interest.

How Better Business Analysis stores your personal information

Your information is securely stored electronically.

I keep contact details for up to 2 years where no business transaction has taken place. If you engage Better Business Analysis, I will retain contact details for 6 years after my provision of services ceases. I will then dispose your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask me for copies of your personal information.

Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, Ihave one month to respond to you.

Please contact me at the email / address here if you wish to make a request.

For more information about your data rights, please see https://ico.org.uk/your-data-matters/

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me at the email/address above.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk