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Process performance scoring

In any process improvement initiative, it can be difficult to know where to begin. Targeting your efforts based on process performance helps you understand what’s working, what needs addressing, and what themes and common issues are at play. Measuring process performance has grown over the years into an entire industry and field of study –… Read More »Process performance scoring

2020: analysing my year

Better Business Analysis has now been up and running as a limited company for half a year! I have an accountant, a logo, and a website. 2020 has been a rollercoaster, particularly in the uncertainty that a global pandemic and an economic downturn bring. There have of course been numerous highs and lows along the… Read More »2020: analysing my year

60 strategies for boosting profits

Today I’ve published my new guide listing 60 different strategies businesses can employ to increase their profits. Check it out on the Resources page here. The list is intended to act as an inspirational starting point, helping business leaders and change practitioners to think about their business and which areas might have potential for increasing… Read More »60 strategies for boosting profits

Identifying waste in professional services processes

Lean methodology grew from the world of manufacturing, where processes are nicely repeatable, with few branching paths and where it’s generally obvious if things have gone according to plan. Machinery often handles the complex or fiddly bits. Professional services industries such as law may seem like they have little in common with that world. In… Read More »Identifying waste in professional services processes