Process improvement

The many flavours of “process improvement”

Stu Mullinger
10 March 202511 March 2025

When I started out in business analysis (more than 20 years ago!), my role was all about “process improvement”. Essentially, I was tasked with finding ways to slash operating costs through headcount reductions. While it wasn’t generally stated in such bald terms, the clues – having to state the likely FTE saving of each proposed… Read More »The many flavours of “process improvement”

Chill out! (the perils of making changes while “running hot”)

Stu Mullinger
30 July 202430 July 2024

Struggling business operations are prime candidates for “improvement projects”. The organisation wants to raise quality, be more productive, reduce costs, have more satisfied staff, and reduce risk. If operations are “running hot” all the time, with people and processes under strain, there will be plenty of dysfunction, poor customer outcomes, and no small amount of… Read More »Chill out! (the perils of making changes while “running hot”)