Chill out! (the perils of making changes while “running hot”)
Struggling business operations are prime candidates for “improvement projects”. The organisation wants to raise quality, be more productive, reduce costs, have more satisfied staff, and reduce risk. If operations are “running hot” all the time, with people and processes under strain, there will be plenty of dysfunction, poor customer outcomes, and no small amount of… Read More »Chill out! (the perils of making changes while “running hot”)